St. Mary's Home

Assistant Program Manager

1 month ago
Job ID
# of Openings
Regular Full-Time
2:30-11:00PM MON-FRI and Noon to 8:30PM Every other weekend


The Assistant Program Manager (APM) is a full time professional in a residential facility with direct responsibility for ensuring the needs and preferences of individuals with intellectual disabilities and complex medical conditions are met by providing a therapeutic environment that fosters skill development and self-direction while also ensuring the health and safety of each individual. The APM has primary responsibility for the efficient and effective utilization of Direct Support Professional (DSP) staff who are the primary caregivers. The APM is responsible for understanding each individual’s Individual Support Plan (ISP) and developing the work flow for the DSPs to ensure that all objectives on the ISPs, and health and safety supports on the Nursing Plan of Care are delivered and documented in a timely manner. The APM is responsible for the supervision and performance management of all assigned DSPs in accordance with St. Mary’s Home Policies and Procedures and all applicable regulations.  The APM works a flexible schedule based on the identified needs of the Home.


     1.  Monitors Home activities to ensure the provision of active treatment, completion of health/hygiene supports and availability of proper levels 

          supervision for each individual.  

  1. Provides direct supervision to DSPs and Team Leaders and ensure the development of and adherence to a daily activity schedule for all DSPs and individuals.
  2. Reviews and adjusts daily work schedule, including, but not limited to identifying call-outs of DSPs for all assigned units to ensure the adequate allocation of DSPs for each unit in accordance with established guidelines.
  3. Promptly communicates all health concerns to the Nurses.
  4. Develops and post transportation team assignments for all appointments.
  5. Assists in the personnel management of the unit by interviewing new applicants, conducting probationary and annual performance reviews, facilitating team work and staff meetings, creating job descriptions, delegating tasks and responsibilities, encouraging effective communication, defusing crisis and conflicts between staff, and maintaining documentation of all performance management activities, including performance improvement plans.
  6. Provide effective supervision to members of the team, including observing and providing feedback regarding the implementation of each ISP during their assigned shift.
  7. Enhance DSP performance by using effective communication skills, encouraging growth and self-development, facilitating teamwork, employing conflict resolution skills, and providing adequate supports.
  8. Provide leadership to the team and act as a positive role model at all times.
  9. Interacts with residents using age-appropriate language and provides instruction with appropriate voice tone and volume.
  10. Communicates concerns, problems, and events to supervisor promptly and follows the chain of supervision to resolve problems.
  11. Coordinate and participate in DSP training and in-service by orienting new DSPs to the each unit and each individual’s ISP, and supporting ongoing staff development.
  12. Provides direction to the Team Leaders to ensure the equitable assignment of work duties among DSPs, and their understanding and compliance with all relevant policies, procedures, and guidelines.
  13. Notifies Support Coordinator/QIDP of any difficulties with ISP objectives and/or data collection procedures.
  14. Responsible for maintaining all assigned staff training records and supervision documentation.
  15. Updates the DSP schedule using the company web and KRONOS timekeeping system.
  16. Assist in reconciling DSP timecards and submitting approved hours on a timely basis for payroll processing.
  17. Responds promptly to all emergencies and manages all issues effectively in accordance with established policies. Conducts emergency drills as directed.
  18. Maintain general upkeep of the workplace and equipment to the highest possible standard.
  19. Assist with adaptive equipment; and with training, conducts prescribed therapy programs, braces, assistive devices, range of motion exercises. If needed, assist and perform lifting and transferring of Individuals using safe procedures.
  20. Communicates with families and authorized representatives in a thorough, tactful and sensitive manner as applicable.
  21. Attend training on a regular basis to ensure that all mandatory and personal training and development needs are in compliance with St. Mary’s standards.


This job description is not exhaustive and there may be times the incumbent will be required to undertake other duties in order to meet the needs of St. Mary’s Home.



1.   A Bachelor’s degree in a human services field including but not limited to sociology, social work, special education, rehabilitation counseling or psychology is preferred. Associates degree in a human services field with an additional two years of directly related experience is required.

2.    Prior experience working with persons with severe intellectual disabilities is required.

3.   Prior Supervisory experience required.

4.   Able to work independently and is self-directed.

5.  Demonstrated ability to follow written and oral instructions.

6.  Documented completion of Person Centered Thinking training developed by The Learning Community for Person Centered Practices is required. Preference will be given to those who are also a Person Centered Thinking Coach.

7.  Able to communicate effectively in writing and via the telephone, completes various office tasks and utilizes the computer effectively for word processing, developing spread sheets, and the judicious use of email software using the Microsoft Office Suite.

8.  Must be able to sit, stand and walk for variable periods of time.

9.  Must be able to lift 35 pounds independently.

10. Must be able to use lifting and mobility equipment necessary to care for the residents.

This is a full time, exempt position, which requires a flexible work schedule which will require availability for work during the weekend and at night.



2:30-11:00PM MON-FRI and Noon to 8:30PM Every other weekend


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